Return & Refund Policy

Last updated: October 2023

1. General Policy

Due to the nature of food products and hygiene standards, we generally do not accept returns or exchanges on food items once they have been delivered.

2. Damaged or Incorrect Items

If you receive a product that is damaged during transit, spoiled, or is not the item you ordered, please contact us within 24 hours of delivery. You can reach us via WhatsApp at +91 92412 02494 or email support@fakira.shop.

• Customers must provide clear photos of the damaged product, packaging, and shipping label as proof of the issue.
• A complete, unedited unboxing video recorded continuously from the opening of the sealed package is mandatory for damage, missing items, or incorrect product claims.
• Claims without sufficient photo/video evidence may not be accepted.
• Complaints must be reported within 24 hours of delivery, along with the order ID and supporting evidence.
• The product, packaging, and shipping label must be retained until the claim is resolved.
• After verification, an eligible claim may be resolved through a replacement or refund, in accordance with our Return & Refund Policy and applicable consumer laws.
• False, manipulated, or misleading claims may be rejected after verification.

Delivery Delay & Courier Issues

• Delivery timelines are estimated and may vary due to courier delays, weather, holidays, strikes, or other circumstances beyond our control.
• Once the order is handed over to the courier partner, delivery is subject to the courier company's service timelines.
• Customers should ensure that the delivery address and contact details provided at checkout are correct and complete.
• If a parcel is delayed, customers may contact us with their Order ID so we can assist with tracking and follow-up with the courier partner.
• We are not responsible for delays caused by incorrect address, incomplete address, recipient unavailability, refused delivery, or repeated delivery attempts.
• In case of a parcel marked as delivered but not received, the customer must notify us promptly so that we can initiate a verification with the courier partner.
• Refunds or replacements for lost, damaged, or undelivered shipments will be handled after verification with the courier partner and in accordance with our applicable policies.

3. Cancellations

Orders can be cancelled within 1 hour of placing them. Once the order has been processed or shipped, it cannot be cancelled.

4. Refunds

If a refund is approved, it will be processed to your original method of payment within 5-7 business days.